Renaissance Cooking Systems is committed to providing outstanding quality and value to all of our customers, including our retail partners!

Unofficial Retailers

Renaissance Cooking Systems products are only available through our network of official retailers. Our products come with a factory-backed warranty, which is only valid when purchased through an official retailer, distributor, or from Renaissance Cooking Systems. If you purchase our products from an unofficial retailer, the warranty will be void, and we cannot provide the same level of quality assurance or customer satisfaction that we offer through official retailers. If you need help or are unsure if a retailer is legitimate please visit our Dealer Locator page at 

RCSGasGrills.com/pages/rcs-dealer-locator

It's crucial to be mindful of where you purchase your Renaissance Cooking Systems products!

When buying from unofficial retailers, the products are not sourced through our official retailers or from Renaissance Cooking Systems. These items are occasionally obtained through dubious or unethical business practices and as a result, are not covered by our factory warranty. Additionally, many unofficial retailers—both online and physical stores tend to frequently change their names or locations, making it nearly impossible to resolve any customer service issues. In some cases, these businesses may even close their doors without warning.

While we are actively working to protect consumers from such retailers, these practices remain a concern. To ensure that you receive the high-quality products and reliable service you expect, always make sure to purchase from an official Renaissance Cooking Systems retailer.

To determine if a dealer is an official retailer please visit our Dealer Locator page at

RCSGasGrills.com/pages/rcs-dealer-locator.

If you realize that you've purchased a product from an unofficial retailer, we recommend returning it to the retailer and repurchasing through an official retailer. This ensures that Renaissance Cooking Systems can provide full support throughout the lifetime of your product, as many components come with a lifetime guarantee for the original purchaser. While we cannot assist directly with the return process, we can connect you with an official dealer who prioritizes customer care. Feel free to reach out to our customer support at CustomerService@RCSGasGrills.com.

Rev 04/14/25