FAQ

Hood clearance to wall when lid is open?

  •  4” minimum clearance from the back of the grill to the wall behind it.

How to register my grill?

  • We don’t require registration for our products. You only need to retain your proof of purchase (sales receipt) in case you need parts under warranty.

Where is my model number located?

  •  On the right- or left-hand side of the grill on the outside walls of the grill.

My back burner isn’t lighting. The igniter sparks and I can smell gas but, will not light.

  • We suggest that you view the video HERE  for a possible solution.