FAQ

Hood clearance to wall when lid is open?

  •  4” minimum clearance from the back of the grill to the wall behind it.

How to register my grill?

  • We don’t require registration for our products. You only need to retain your proof of purchase (sales receipt) in case you need parts under warranty.

Where is my model number located?

  •  On the right- or left-hand side of the grill on the outside walls of the grill.

Is my grill covered under the lifetime warranty on all parts?

  • If your grill was purchased on or after January 1st, 2018. Otherwise, please check your owner’s manual for the warranty on your grill.

My back burner isn’t lighting. The ignitor sparks and I can smell gas but, will not light.

  • We suggest that you view the video HERE  for a possible solution.