What is the hood clearance to wall when the lid is open?

•  4” minimum clearance from the back of the grill to the wall behind it.

How to register my grill?

• We don’t require registration for our products. You only need to retain your proof of purchase (sales receipt) in case you need parts under warranty.

Where is my model number located?

•  On the right- or left-hand side of the grill on the outside walls of the grill.

My back burner isn’t lighting. The igniter sparks and I can smell gas but, will not light.

• We suggest that you view the video HERE  for a possible solution.

Why is my refrigerator not cooling?

• If the compressor is cool and inside fridge is hot, the relays need to be replaced. See pdf HERE
• If the compressor is hot and inside fridge is hot, the compressor needs to be replaced.
• If the fridge is cool but not cold, the temperature adjustment needs to be adjusted. See pdf HERE

What is the recommended cleaning routine for my RCS grill?

• To keep your grill in top condition, we recommend cleaning the grates and burners after every use. For a deep clean, disassemble and clean parts such as the burners, grates, and drip tray every couple of months. Use warm soapy water or specialized grill cleaners.

Can I convert my grill from propane to natural gas?

• Yes, many RCS grills are convertible between propane and natural gas. You will need a conversion kit, which can be purchased separately. Ensure the conversion is done by a licensed technician to comply with all safety regulations.

What is the warranty on RCS products?

• RCS products come with industry-leading warranties, depending on the product line. For specifics, refer to the Warranty section on our website or check the documentation included with your purchase.

Do you offer replacement parts for RCS grills and accessories?

• Yes, replacement parts for grills, burners, and accessories are available. Visit our Replacement Parts section to order parts, or contact customer support for assistance.

Can I install my built-in grill without additional ventilation?

• Proper ventilation is crucial to ensure safe usage and prevent overheating. Refer to your owner's manual for ventilation specifications or consult a licensed contractor for installation assistance.

Are the outdoor kitchens customizable?

• Absolutely! You can select from pre-designed options like 6 ft and 8 ft kitchens, or design your own dream outdoor kitchen using our Design Tool. Customize product placement, finishes, and extras to fit your needs.

How can I troubleshoot issues with my grill’s ignition system?

• If your grill ignition system isn’t working, ensure the igniter is clean and free of debris. For gas grills, verify that the gas supply is connected properly. You can also view our detailed troubleshooting video here.

Do RCS refrigerators require specific installation conditions?

• Yes, RCS refrigerators require proper airflow around the compressor for efficient operation. Make sure they’re installed in a well-ventilated area. Refer to the installation guide for best practices.

How do I maintain the stainless steel finish on my grill?

• To prevent corrosion and discoloration of the stainless steel finish, clean it regularly with warm water and a soft cloth. For stubborn stains, use stainless steel cleaners. Avoid harsh chemicals or abrasive tools.

Why should I purchase from an official dealer?

• Purchasing from an official dealer ensures product authenticity, warranty coverage, and access to customer support. Additional benefits include expert advice, service, and installation options.