After posting my previous review RCS reached out to me. Their customer service is excellent. They worked with me to get some new parts and a wind guard. Now the grill works great.
Read the manual before using this grill. I failed to read the part of the manual where it states:" Your RCS grill should NOT be installed with the back of the grill facing frequent, prevailing winds like a large body of water or open space unless there is a substantial back splash or some way of blocking the wind. In some rare occurrences, when there is a strong wind present, it can cause heat that is normally exhausted through the rear ports to be forced back into the grill and may cause overheating of the control panel and controls. Damage caused by this type of installation is not covered by warranty. If you are experiencing this problem, please contact us to order a wind guard which may or may not solve your problem but may be a possible alternative to changing the location of the grill if it has been installed with the rear of the grill facing the prevailing wind." The grill was installed in a permanent location, and it is almost always windy where I live. One month in on a windy day, could not shut off the grill. The knobs melted. 3 of the 5 burners will not light (not that I would use them anyway.) I could replace the whole control panel, but if it's just going to burn up every time I use it in the wind, the grill is completely useless to me. It wouldn't be good to have a BBQ and have to tell everyone: sorry it's windy, can't use the grill. I will not spend over $300 on an **** wind guard, that the website says: "may or may not solve your problem." Once again, my fault for not reading the manual. This grill will not work for me and my location. I will be replacing it with something else.